RETURN & EXCHANGE INFORMATION

Shipping Policy

At the moment, Linendal ships exclusively within the GCC region.

All orders are carefully packed and dispatched from Dubai, United Arab Emirates, using trusted courier partners to ensure safe and reliable delivery.

Estimated delivery times

UAE: 2–3 business days
Other GCC countries: 2–4 business days

Shipping costs are calculated at checkout based on your delivery address.

We also offer free delivery within the UAE on orders over AED 500.

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery every step of the way.

If you have any questions about shipping, please contact us at home@linendal.com—we're always happy to help.

Return & Exchange Policy

By purchasing from the Linendal online shop, you acknowledge and agree to the terms of our no-return policy.

All sales are final: We do not accept returns or exchanges on any Linendal products unless the item is defective or damaged upon receipt. We are unable to accommodate exchanges or refunds for change of mind or incorrect product selection.

Defective or damaged items: In the rare event that you receive a defective or damaged item, please contact us within 7 days of receiving your order. Please do not attempt to return the item without prior authorization from our customer service team.

Refunds and replacements: If your return is authorized due to a verified defect or damage, we will offer a replacement of the same item, if available. If a replacement is not available, we will issue a refund to the original form of payment.

Care and maintenance: Please review our care instructions for linen bedding products carefully before use. Improper care, washing, or maintenance that results in damage to the product will not be considered grounds for a return or refund.

If you have any questions or concerns regarding your purchase, please contact our customer service team at home@linendal.com.